Trades Business Reputation Management

Reputation management is the method of collecting insights, monitoring how consumers perceive your business and taking action when necessary. Reputation management influences people’s sentiment by changing what they see when they search for your business on google, social media and online forums.

Managing your reputation is crucial for your business, as it attracts valuable new customers, as well as safeguards the loyalty of existing customers. Your trades business reputation also provides an advantage over other companies within your industry.

Your reputation is our business. We help trades businesses improve their online reputation by monitoring, generating and answering your business reviews. Sharing positive news about your business and ensuring a bulletproof online presence.

Getting a complaint from your customer is a real kick in the teeth, however a complaint can be easily turned around in the way you deal with it. Getting a negative review can be an opportunity to showcase quality customer service and your willingness to resolve the issue.

We Are Innovative has a great team of reputation management professionals that handle the negative reviews for you, we will respond, flag the feedback to you and take the conversation offline.

Our aim is to resolve the complaint and get the customer to come back.

We will develop a bespoke strategy with you to ensure you have claimed the listing on where your business appears, conduct review outreach, make it easy for your customers to leave reviews and most importantly respond to your brand mentions and reviews.

A study of UK homeowners found that 85% of people think it’s not easy to find a trusted tradesman. Consumers want to deal with a business they believe in, and they might look elsewhere if they feel like you don’t share the same values or principles.

This is why reputation management is the key to your trades business success. A great reputation can attract new customers and help your business grow, but even if your reviews are average, you’re likely losing more customers than you think.

Customers rely heavily on online research before contacting a trades business. In fact, 63% of consumers search online reviews before hiring a tradesperson. Therefore, reputation management should be a high on your priority list.

Reputation builds trust and credibility, meaning more people will choose your business over your competitions. A good reputation can also increase your profits. 

By actively monitoring your reputation and replying to your reviews, you may benefit from a steady flow of new and existing customers. 

Reviews don’t only influence your business’ growth, but also the opinions of potential and current customers. What’s more, 87% of customers read up to 10 reviews during their research, and 73% of customers are only interested in reviews written in the last month.

We don’t like contracts, our services are on a month to month basis. If for some reason you want to cancel your service, give us 30 days notice.